Industry Solutions
Telecom & ISPs
Lower cost per resolved contact, stop churn inside the support queue, and close the gap between CRM, OSS and the field crew — for mobile operators, fixed-line ISPs and enterprise telcos.
Challenges We Solve
- Churn decided by the service experience, not by coverage or price
- Orders that fall out between CRM, OSS, inventory and billing
- Contact cost per resolved case unknown by channel and by reason
- Retention discounts approved without eligibility, risk or ARPU context
Compliance & Security
- Number portability rules
- Identity verification and SIM-swap controls
- PCI DSS on recharges and payments
- Data privacy (LGPD, CCPA, GDPR)
Digital Capabilities for Telecom & ISPs
Automation & Chatbots for Telecom
Intent-level deflection across WhatsApp, chat and voice with identity verified before any write —recharges, plan changes, SIM replacements—, retention flows with real-time eligibility, and containment measured in resolved cases with no recontact in seven days.
Custom Software for Telecom Operations
Order-to-activation orchestration across CRM, OSS and inventory, a versioned product catalog, field dispatch with evidence, subscriber and enterprise self-service portals, and daily reconciliation with billing, payment gateways and e-invoicing — without replacing the core that already works.