Industry Solutions
BPO & Contact Centers
Lower cost per resolved case, defend margin under rate pressure, and put AI to work inside the write perimeter each client approves — for contact centers, BPOs, and near-shore operations.
Challenges We Solve
- Revenue priced per agent-hour while clients push for lower rates
- Knowledge that leaves with every agent (US attrition: 31% mean, 24% median)
- Customer context broken at every channel and queue hop
- Containment measured by bot messages, not by resolved cases
Compliance & Security
- PCI DSS on payment actions
- Data privacy (LGPD, CCPA, GDPR)
- Client-mandated write permissions and audit trails
Digital Capabilities for BPO & Contact Centers
Automation & Chatbots for Contact Centers
Intent-level deflection across WhatsApp, chat, email and voice, triage that routes by account and priority, and a versioned knowledge base per client — measured in cost per resolved case instead of messages answered, with QA over 100% of interactions.
Autonomous AI Agents for Contact Centers
Agents that execute the case, not just answer it: cancellations, refunds, address changes, reschedules and billing fixes inside a per-client write perimeter, with human approvals, an action log, shadow-mode rollout and a regression harness before every model or prompt change.